FAQ

Última atualização: 15 de janeiro de 2021 Em vigor desde: 27 de fevereiro de 2019

BAHA MAR REOPENING (Download the PDF here)

Pre-arrival

What will open on December 17th when Baha Mar resort destination begins welcoming guests?

On December 17th, Baha Mar will begin a phased reopening. Guests can expect enhanced safety measures and reimagined guest experiences to accommodate social distancing throughout the property.
Phase I will include the re-opening of Grand Hyatt Baha Mar, along with Baha Mar Casino, six pools and a mile of pristine white sand beach.
Signature dining will include prime steakhouse Carna by Dario Cecchini, sushi and Japanese classics at Katsuya, seafood-inspired 3 Tides, pan-Asian noodle house Stix, elevated Italian dining at Fi’lia, family favorite Pizza Lab, as well as poolside dining.
Additional offerings will include beachfront activities and amenities,ESPA flagship spa, Royal Blue Golf Course along with its Royal Blue Tavern, the Racquet Club, Explorers Kids Club, The Current Gallery and Art Center and Baha Mar’s wildlife experiences including The Sanctuary, The Aviary and flamingo encounters.

What can I expect when traveling to The Bahamas?

The Government of The Bahamas requires visitors, returning citizens and residents to take a RT-PCR (swab) test no more than five days prior to their departure date to The Bahamas. Travelers must also obtain a Bahamas Health Travel Visa prior to their departure. More details about the government’s requirements can be found here.

What are general COVID-19 related requirements inThe Bahamas?

The government requires all citizens and visitors wear face coverings in public spaces and practice social distancing. Frequent hand washing and sanitizing is highly encouraged.

Should I prearrange transportation to the resort?

We strongly recommend prearranging airport transportation with Baha Mar’s approved vendors via online reservation to ensure compliance with government mandated health and safety protocols.
Book your reservation here.

Transportation cleanliness procedures

Baha Mar’s fleet will be thoroughly cleaned before and after each use, focusing on touch points such as door handles, seats, and windows.
– All vehicles will be equipped with a hand sanitizer dispenser for guests to use.
– Bottled water will be provided for guests.
– Guests must wear face coverings.
– Guests will not be permitted in the front passenger seat.
– Drivers will wear a face mask and maintain proper social distancing at all times.

At the Resort

What sanitary and safety measures will be in place at the resort?

Baha Mar has worked to safely reimagine the spectacular experiences our guests look forward to and expect. The Baha Mar Commitment to Wellbeing enhances hygiene and sanitization practices across all Baha Mar Resort brands, Baha Mar Casino, The Performing Arts & Convention Center and Melia Nassau Beach. These protocols exceed recommendations of The Centers for Disease Control (CDC) and go above and beyond Baha Mar’s already rigorous standards. Guests can expect enhanced housekeeping and engineering, heightened food safety and digital ordering, touchless payments, and additional technology methods that allow for contactless interactions from the moment guests check in at Baha Mar. Click here to learn more about The Baha Mar Commitment to Wellbeing.

Are guests required to undergo testing upon arrival at Baha Mar?

Baha Mar requires guests over the age of ten to take a complimentary COVID-19 Rapid Antigen Test upon arrival in an effort to ensure the health and well-being of guests and associates during their stay.

What will this process look like?

We will utilize an area near the front desk where guests will receive a Rapid Antigen test conducted by personnel from Doctor’s Hospital, the premier hospital in The Bahamas. The testing will take place in a semi-private, comfortable setting. Once the test is complete, guests will be directed to check-in.

What happens if a guest tests positive?

If a guest receives a positive rapid antigen test, Baha Mar will follow up with a RT PCR Test to verify the result, as required by the Ministry of Health’s guidelines in The Bahamas. The individual will then be assessed by Baha Mar’s first responders and EMTs on property that are trained to attend to COVID-19 patients.
Guests that test positive will quarantine in a designated area of the hotel. Individuals will not be permitted to enter public areas of the resort, but will receive room services as well as necessary medical assistance in line with The Bahamas’ and Baha Mar’s health and safety protocols.
Additionally, exposed areas will undergo extensive deep clean and sanitization procedures along with contact tracing of the individual within the resort.

Who will pay for quarantine?

By securing The Bahamas Health Travel Visa upon entering the country, all travelers are also purchasing travel insurance that will cover costs should they have to quarantine or require additional medical attention. For more information regarding the Bahamas Travel insurance coverage and details on medevac flights, please click here.

Does Baha Mar offer on-property return home COVID testing?

As many countries around the world require a negative COVID test before re-entry, including the U.S. and Canada, Baha Mar is focused on making your return home as effortless and safe as possible with our Safe Travels initiative.

For those guests whose country requires proof of a negative Rapid Antigen Test, Baha Mar will priovide two complimentary on-property tests per room.
Additional tests can be purchased for $16,80 (VAT inclusive).

For guests whose country requires a negative RT-PCR Test no more than 3 Days before their flight departs, Baha Mar offers on-property testing for $134/per person (VAT inclusive).

Will non-hotel guests be allowed to visit the property?

Baha Mar welcomes non-hotel guests for lunch and dinner at its signature restaurants, golf at Royal Blue Golf Course, tennis at The Racquet Club, at The Current, and in our retail venues. All non-hotel guests will be required to book reservations online for restaurants, golf, tennis, and The Current, and obtain a negative Rapid Antigen test within 5 days of arriving at the resort. Valet services will be available at a cost of $10, alternatively guests will be able to self-park at the main resort entrance.

What are protocols and guidelines are in place for associates?

The health and safety of our associates and guests is of utmost importance and, therefore, all Baha Mar employees will undergo a COVID test before being able to return to work and, thereafter, will be tested on a weekly basis, along with daily temperature checks, mandatory mask wearing and frequent hand sanitizing to establish a safe and secure work environment. Baha Mar is continuously educating its associates with workplace safety seminars.

Will the casino reopen?

Yes, as the centerpiece of Baha Mar, Baha Mar Casino will reopen to registered resort guests on December 17th, bringing our dealers and casino teams back to the floor to allow for gaming 24-hours a day.

What are casino’s cleanliness and safety procedures?

Casino areas will be frequently cleaned and disinfected, including table game areas, slot machines, electronic kiosks, and chairs. Cleaning protocols are also in place for the ongoing sanitation of all gaming equipment and devices. Dice will be sanitized between shooters; chips will be sanitized, and cards will be discarded frequently.
Slot machines and chairs are arranged to allow for appropriate distancing between players, and table games will have a limited number of chairs per table, as required by current guidelines. Limits are currently three players per blackjack table, six players per craps table, and three players per roulette table.
Players and dealers will be required to wear masks during their gaming interaction in order to ensure the health and safety of all involved.

Will smoking be allowed inside the building?

Smoking in the casino will be prohibited and masks must stay on between sips when drinking.

How will restaurants prepare?

The Baha Mar Resort meets all required regulatory food safety guidelines. Associates must undergo extensive training and secure a health certificate issued by the resort before serving guests. Restaurants will reduce the number of tables and increase the space within dining parties to accommodate for social distancing for indoor and outdoor dining.
Menus for events, buffets, bar, pool, and banquet presentations have been modified to reduce risk. Additional training for appropriate team members in food, beverage, pools, events, and banquets covers strict cleanliness, sanitation, food preparation techniques, PPE, and physical distancing awareness.

Which restaurants will be open and for which meals?

Cachorro-quente

3 TIDES
3 Tides Fish House is an approachable yet sophisticated twist on the classic fish house, offering deliciously inventive takes on classic breakfast dishes every morning
Daily from 8am –12pm

STARBUCKS (Grand Hyatt EAST location)
Get your coffee fix whenever you need it, at one of our two convenient on-property Starbucks locations
Daily from 6:30am –7:30pm

Lunch

STIX
Chefs especializados preparam tradicionais noodles chineses neste restaurante vibrante ao lado do cassino do Baha Mar. Além de uma ampla variedade de receitas de noodles preparadas com ingredientes frescos das Bahamas, o Stix oferece ainda uma seleção de deliciosos dim sum e pratos vegetarianos para agradar a qualquer paladar.
Daily 12pm –10pm

DRIFT
Este casual bistrô à beira da piscina é especializado em gastronomia pan-latino-americana, servindo de ceviche de peixe a empanadas, além de cervejas locais e coquetéis tropicais. Lighter fare such as delicious sandwiches and salads, as well as a dedicated kid’s menu with hot dogs, chicken nuggets, and grilled fish, make this a perfect place for lunch in the sun
Daily 11am –5pm

OUT ISLAND
Celebre a história das Bahamas em grande estilo neste bar aberto à beira-mar que homenageia o resort dos anos 50 da praia de Nassau. Embarque no espírito retrô-cool com uma grande variedade de daiquiris frozen, mojitos tropicais, coquetéis de rum e, claro, o clássico Bahama Mama.
Daily 11am –4pm

PIZZA LAB
Pizza Lab specializes in authentic Chicago, Neapolitan and New York style pizzas, as well as fresh paninis, vibrant salads, house made pastas, refreshing gelatos and decadent desserts. This chic restaurant is situated in front of Baha Mar’s Showlake fountains.
12pm –10pm

Dinner *Reservations are highly encouraged (Required for non-hotel guests)

CARNA
Prime cuts of the finest steaks sourced from the world’s most prominent locales, and unrivaled quality of all-natural ingredients paired with an extensive wine list.
Tuesday to Thursday 6pm –10pm
Friday & Saturday 6pm – 11pm
For reservations, please click here.

FI’LIA
Fi’lia features honest Italian food highlighting fresh ingredients from the wood grill and hearth, handmade breads and pasta. The restaurant celebrates a fresh and pure approach to food and drinks served in an unpretentious setting.
Sunday & Monday : 6pm –10pm
Friday & Saturday: 6pm –11pm
Reservations, please click here

KATSUYA
Chef Uechi skillfully evolves Japanese sushi and robata classics with inspired dishes including Crispy Rice with Spicy Tuna, Yellowtail Sashimi with Jalapeno Miso-Marinated Black Cod in addition to Baha Mar exclusive Conch Salad and Conch-oyaki.
Tuesday to Thursday 6pm –10pm
Friday & Saturday 6pm –11pm
For reservations, please click here

STIX
Chefs especializados preparam tradicionais noodles chineses neste restaurante vibrante ao lado do cassino do Baha Mar. Além de uma ampla variedade de receitas de noodles preparadas com ingredientes frescos das Bahamas, o Stix oferece ainda uma seleção de deliciosos dim sum e pratos vegetarianos para agradar a qualquer paladar.
Daily 12pm –10pm

PIZZA LAB
This chic restaurant specializes in authentic Chicago, Neapolitan and New York style pizza, as well as fresh paninis, vibrant salads, in house made pastas, refreshing gelatos and decadent desserts. Pizza Lab prides itself on offering fun and interactive mocktails for children as well as sophisticated cocktails for adults.
Daily 12pm –10pm

Which Bars will be open?

Jazz Bar
Um paraíso de luxo para música, comida e coquetéis, este piano bar oferece jazz ao vivo e coquetéis personalizados. Um menu sofisticado de pequenos pratos conta com opções como bruschetta de lagosta do Caribe, bolinho de caranguejo fresco e petit fours no estilo das Bahamas. Música ao vivo todas as noites.
Daily 6pm –12am

T2
Criado por Tiger Woods e Justin Timberlake, o T-Squared é um sofisticado bar e lounge que oferece arrojados coquetéis, vinhos e champanhes. O terraço aberto cria um cenário ideal para provar uma seleção especial de charutos enquanto relaxa após um dia ao sol.
Thursday to Saturday 4pm to 10pm

The Book
Daily  11am –12am

The Lynden
Tenha a sensação de estar em uma caixa de joias dourada neste sofisticado lounge, que oferece uma seleção de licores escolhidos meticulosamente e drinks especialidade da casa, além de uma extensa carta de vinhos, champanhes e coquetéis personalizados preparados com perfeição.
Daily 11am –2am

Can I visit the Spa?

ESPA at Baha Mar will continue to ensure a comfortable and unforgettable experience. Presently, spa and gym access are exclusive to registered resort guests.
We have enhanced our health and safety protocols in accordance with the latest guidelines and with local government officials to ensure the safety of our guests. This includes temperature checks upon arrival, required face coverings, increased cleaning and sanitization protocols, and physical distancing measures. ESPA at Baha Mar has also selectively curated a selection of fortifying treatments to enhance one’s immunity and overall wellbeing.
Click here to book your treatment.
Below are the changes made to our previous Spa Operations:Hours of operation 9am –6pm

Arrival Experience:

– Please arrive 15-30 minutes ahead of time.A temperature check and digital consultation form with additional health questions will be required upon arrival.All spa guests must complete
– Guests must arrive with their face masks on.
– We request that hotel guests shower in their hotel room prior to treatment.

Locker rooms/Relaxation/Facilities lounge:

– Guests must maintain their face masks while experiencing the common areas, masks may be removed whilst consuming refreshments.
– Relaxation lounge furniture will be carefully spaced to ensure social distancing.
– Wet areas will remain closed.
– Sauna will be available at limited capacity (mask may be removed upon entering and placed back on upon exiting)
– Complimentary bottled water and individually wrapped light snacks will be offered in the lounges.

Treatments and Treatment Rooms:

– Guests and therapists must maintain their face masks during the treatment.
– An additional 30 minutes will be added to each service to ensure added sanitation measures are adhered to.
– Therapists may be utilizing gloves during treatments.
– We will be offering a full-service menu including all massages, body treatments and nail services, inclusive ESPA Ultimate Lift & Firm Facial and ESPA Inner Beauty Facial (Please note steam and extraction will not be offered in the facial treatments).

What are the procedures at the gym?

– Upon arrival guests will be asked to register at ESPA.
– All guests will be required to wear masks except when actively working out in the designated marked zones.
– Capacity within the gym facility will be reduced to allow for social distancing and guests will be granted access on a first come, first-served basis.
– Guests are encouraged to disinfect the equipment before and after use.
– Baha Mar will provide antibacterial wipes, as well as towels, for your convenience.

Is the Royal Blue Golf Course open?

Tee times will be available daily from 8:00am to 1:30pm with 15-minute tee time intervals. All resort guests may make tee times by visiting here.
Beginning Sunday, December 20, Royal Blue Golf Club is happy to welcome our BGF members and guests staying outside Baha Mar once again. In an effort to maintain a safe environment for all guests and associates, we require all visitors to Royal Blue Golf Club to present a negative COVID-19 RT-PCR or Rapid Antigen test taken within five (5) days of play and a tee time reservation.

Operations

The Golf Shop will be open daily from 7:00am –3:00pm.
Tee Times Reservations will be available from 8:00am –1:30pm.
Beverage Cart Service will be available while on course.

Procedures and Protocols for Guests at Royal Blue

– Upon arrival, a team member will greet you at Royal Blue’s main gate to verify a current negative COVID-19 test result and a valid tee time reservation. (Advance tee times will be required.)
– For online booking and touchless payment, please visit here.
– Individual carts will be available for guests, unless from the same household.
– The Golf Shop will be open for check-in, limited to guests within the same foursome.
– Physical distancing of a minimum of 6 feet is required at all times and guests will be asked to wear a mask when at the clubhouse area and when in the vicinity of other guests or associates.
– Disinfectant stations will be available for guest use.
– Rental Clubs will be available and sanitized before and after each use.

On the Course

– Golf Carts will be sanitized before and after each use.
– Towel service will not be provided at this time.
– Please leave the flag stick in at all times.
– A foam insert has been placed in the cup to minimize touching of the flag stick and cup.
– Bunker rakes will be temporarily out of play. If in the sand, please smooth the affected area with your foot.

Is The Baha Mar Racquet Club open?

Hotel and non-hotel guests will be welcome to book lessons and reserve courts at The Racquet Club. A negative COVID-19 RT-PCR or Rapid Antigen test taken within five (5) days of play and a valid reservation will be required.
To book a tennis court or lesson, please click here.
– Rental equipment will be sanitized before and after each use
– During lessons, the teacher will be the only one handling equipment

Is The Current Gallery and Arts Center open?

The Current Gallery and Art Center will welcome registered resort guests for gallery visits, offering indoor and outdoor art classes as well as artisan treasures at the shop.

For non-registered guests, a negative COVID-19 RT-PCR or Rapid Antigen test taken within five (5) days and a valid reservation will be required.

Tuesday to Saturday 10am –6pm
A maximum of 16 guests will be allowed at any time. Online reservations to our cultural and creative experiences are highly encouraged. Please see our schedule here.

Will we receive a list of recommended vendors?

Baha Mar will provide a list of preferred vendors for excursions and private charters that have committed to the safety protocols established by the resort. For your wellbeing, we strongly recommend that you work with our approved resources.

What type of excursions will be offered?

Balmoral Island excursions will exclusively open to Baha Mar guests, offering dolphin and stingray encounters along with snorkeling and kayaking activities. All island teams and vessel crews will be required to take weekly rapid tests according to Baha Mar’s health and safety regulations.

Will motorized water sports be available?

Baha Mar will offer non-motorized water sports such as stand-up paddle boarding, kayaking, Hobie cats and snorkel gear. The operations of motorized water sports such as jet skis have been temporarily suspended due to government mandates.

Are private boat charters available for island tours and fishing excursions?

Private half-and full-day island and fishing charters will be available by reservation. All Baha Mar approved vendors will follow protocols of rapid testing, and heightened health and safety procedures according to the resort’s standards. At this time, charters will not be permitted to visit islands outside of the New Providence vicinity due to government restrictions on inter-island travel.
Rose Island and Green Cay provide beautiful nearby beach and snorkeling escapes. Charter captains will not be permitted to visit beach bars and restaurants; therefore, all food and beverage provisioning should be made with our on-site partners.

What is Mini Blue?

Just in time for more outdoor fun, Mini Blu Mini Golf, will be added to the wide array of experiences at Baha Mar. This 18-hole putting green is adjacent to the tennis and basketball courts on the southeast (fountain side) of the resort.

Is The Explorers Club open for kids?

– Registered resort guests will be able to enjoy The Explorers Club for kids. The club’s capacity has been reduced and programming has been adjusted, increasing the number of outdoor experiences and reimagining activities through the lens of social distancing. These include:
– Sanctuary excursions
– Private family movie screenings
– Private family cooking classes
– Guests are encouraged to reserve a time at Baha Mar’s Explorers Kids Club here in order to coordinate staggered arrival times for visiting explorers. Guests will be required to sign a waiver prior to visiting the Kids Club.
– Upon arrival, an associate will take each child’s temperature and sanitize hands prior to entering the club.
– While indoors, all staff and children will be required to wear face masks.
– All meals will be accommodated at the Explorers Club outdoor facility to allow for social distancing and alfresco dining.
– Children will be divided into small groups in order to maintain social distancing for children not traveling together.
– A professional cleaning service will sanitize all play areas before and after each session.

Does Baha Mar offer babysitting?

Babysitting services can be arranged with 24-hours notice. Parents will be presented with the option to have the associate take a rapid antigen test prior to engaging with the child at an additional cost of $20. Guests shall be required to sign a waiver and release prior to utilizing this service.

What retail shops are at Baha Mar?

Desde famosas marcas internacionais a achados exclusivos da ilha, ir às compras no Baha Mar é uma experiência repleta de descobertas e satisfação. Please see an overview of all available retail outlets and opening hours here.

Aqua
Daily 10:00am –7:00pm

Lily Pulitzer
10am –7pm

Tropic of Luxury
10am –7pm

Hackett London
2pm –11pm

Vilebrequin
Daily 10:00am –7:00pm

Island Essentials
Daily 10:00am –7:00pm

Island Essentials Beach
Daily 9:00am –6:00pm

Cartier
Daily 2pm –11pm

John Bull
Daily 2pm –11pm

Breitling
Daily 2pm –11pm

Bvlgari
Daily 2pm –11pm

Rolex
Daily 2pm –11pm

Tiffany & Co
Daily 2pm –11pm

La Parfumerie
Daily 2pm –11pm

Tory Burch
Daily 2pm –11pm

Satchel & Co
Daily 2pm –11pm

Sandy Shores
Daily 7am –9 pm

BAHA MAR GENERAL INFORMATION

Resort

What is Baha Mar?

Baha Mar is located on the northern shore of Nassau, The Bahamas. It is a $4,2 billion resort development. Visitors can expect a grand experience of sophisticated luxury and leisure. It is set alongside uninterrupted white-sand beach and crystal-clear waters and captures the true spirit of The Bahamas. The resort is home to:
1) The largest casino in the Caribbean. The casino features both slots and table games rivaling the best casino floors around the world.
2) Flagship ESPA Baha Mar, a day guest spa which offers divine relaxation, showcasing extensive views of Baha Mar’s pristine white-sand beach and its warm turquoise waters.
3) Jack Nicklaus Signature Golf Course and the Royal Blue Tavern
4) The Current, art gallery and studios
5) Baha Mar Convention, Arts and Entertainment Center with ballrooms and breakout rooms
6) The racquet club – which consists of clay, hard and grass surfaces
7) Variety of restaurants, bars and lounges with varying price points
8) Luxury retail experiences

What is the hotel address?

One Baha Mar Boulevard, Nassau, N.P, The Bahamas

Does Baha Mar offer day passes?

No, currently Baha Mar does not offer day passes. The pools and beach are reserved for the privacy of our guests. Non-guests are welcome to play in the casino, enjoy our many indoor restaurants and bars, retail shops, play tennis or golf, or participate in The Current art classes.

Are cruise ship passengers able to visit?

Yes, starting December 20th Baha Mar will welcome non-hotel guests for lunch and dinner at its signature restaurants, golf at Royal Blue Golf Course and tennis at The Racquet Club. All non-hotel guests will be required to book reservations online for restaurants, golf and tennis and obtain a negative Rapid Antigen test within 5 days of arriving at the resort.

Is Baha Mar an all-inclusive resort?

Baha Mar is not an all-inclusive resort. Melia Beach Resort is an all-inclusive option within walking distance of the Baha Mar casino and offers many all-inclusive packages.

Is there an additional cost for wi-fi internet? Is it throughout the resort?

There is no additional cost for wireless internet as it is included in the resort fee and the internet is available throughout the entire resort.

Do you have children's activities?

Yes, we offer a number of exciting, educational activities for all ages such as learning about marine and land-based animals at the Beach Sanctuary, Explorers kids club, children’s art classes at The Current and prestigious golf and tennis clinics.

What hotel brands are located on the resort?

There are 3 luxury brands at Baha Mar: Grand Hyatt Baha Mar, Rosewood Hotels & Resorts® Baha Mar and SLS Baha Mar.

How old do I have to be to drink at Baha Mar?

18 years old

How old do I have to be to gamble in your casino?

18 years old, unless you are a Bahamian or residing in the Bahamas as it is illegal for residents to gamble.

How do I contact a casino host?

To contact a member of casino services, please email casinoservices@bahamar.com.

What is the dress attire at the resort?

Resort and sport attire is appropriate during the day. Shoes and cover-ups are required in the casino, lobbies and indoor public spaces. For sports including tennis and golf please wear tennis shoes and sport clothing. At the pool swim suites, pool attire and similar apparel are permitted.

Reservas

How old do I have to be to book a room?

18 years old

What time is check-in and checkout time?

Check-in at the Grand Hyatt is at 4pm and checkout is at 11am (Eastern Standard Time). Rosewood check-in is at 4pm and checkout is at 12noon. SLS check-in is 3pm and checkout is 11am. If leaving after checkout time please let us know 24 hours in advance.

How do I request an early check-in or late checkout?

Based on availability guests can request an early check-in or late check-out. Please note a fee may apply. Contact the hotel’s front desk for further details.

Do you allow pets?

We are happy to welcome your traveling canine companions. To participate in the pet program, please inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival. Only dogs that are house broken and do not exceed 50 pounds or two dogs under a combined weight of 75 pounds are permitted. Two dogs per guest room or suite.
To ensure a comfortable visit for all, we ask that you adhere to the following guidelines:
• A one-time mandatory cleaning fee of $250 is assessed during a 1- 6 night stay.
• A one-time mandatory cleaning fee of $300 is assessed during a stay of 7 nights or more.
• In addition, a credit card must be presented at the time of check in to guarantee against any damages or soiled carpets/soft goods in the room. Damages to the room will be billed on a case-by-case basis.
• Owner will provide a cell phone number in order to locate guest in event of an emergency. Under extreme circumstances dog may be moved to a kennel.
• Dogs must be settled by 9:30pm.
• We regret that pets are not allowed at the golf course or in the food and beverage outlets, health club, or pool areas of the hotel. Service animals are an exception to this policy.
• Dogs must be walked in designated areas.
• Any noise disturbance must be curtailed to ensure the comfort of other guests.
• Room attendants are not allowed to enter guest rooms with pets, unless the occupant is present. For your convenience, please call housekeeping to arrange a suitable time to have your room serviced.

Once again, we would like to extend our warmest welcome to you and your pet. Please contact guest services if we may be of assistance to you during your visit.

Do your guestrooms have irons, ironing boards, hairdryers, coffee makers and in-room safety deposit boxes?

Yes! All of our guestrooms offer a variety of essential in-room amenities including irons, ironing boards, hairdryers, coffee makers, and in-room safety deposit boxes.

How can I order a special amenity for a hotel guest?

Please contact our hotel concierge at 242.788.8000 for more details.

Can I charge other resort offerings to my room?

Yes, as a registered guest, you will have the option to charge all food and beverage purchases back to your room across Baha Mar Resort properties.

What is the resort fee and what other taxes apply?

During your stay at Baha Mar, enjoy a range of inclusions designed to enhance your stay. Exclusive benefits during your stay at our luxury resort include resort-wide Internet/Wi-Fi, 2 bottled waters refreshed daily in guest room, health club/fitness center access, coffee/tea service, electronic newspaper distribution through Crave tablets, local calls and access fees. Complimentary beach activities included are snorkels, fins and personal floatation devices, single kayaks, double kayaks, stand up paddle boards and Zayak reef boards. Government taxes also apply.

Serviços

Do you have wheelchairs available for your guests?

Non-motorized and motorized wheelchairs are available at the resort for transportation use only. Please contact concierge in advance to discuss the fee and reservation.

How do I plan an event?

For more information regarding celebrations such as weddings, meeting spaces, events and celebrations please contact reservations@bahamar.com

Do you offer gaming lessons?

For more information regarding specific gaming lessons, please contact casinoservices@bahamar.com

Do you have a gym, and is there a charge to use it?

ESPA Fitness center offers cardio & weight equipment to guests. There is no fee for guests to use the ESPA fitness facility.

What types of sports do you have? Does it include water sports?

Baha Mar offers a variety of sports, including The Royal Blue Golf Club, the Jack Nicklaus Signature Golf Course; The Racquet Club Baha Mar, a world-class tennis facility with a choice of clay, hard and grass surface courts; along with a number of water sports. We also offer bocce, croquet and basketball courts for sporting fun for the whole family.

Do you have a tennis facility?

The Racquet Club is a luxurious tennis facility that offers guests the opportunity to play outdoors on either grass, clay or hard surfaces. There are 9 courts in total and it is designed for players of all skill levels. The focus is on fun & fitness! For those looking to perfect their skills pro’s will be available for lessons.

How do I reserve a tee time at the golf course?

For additional questions and reservations, please email Royalblue@bahamar.com.

Where is the golf course located/How do I get there?

The golf course is located directly across the street, 3 minutes by shuttle. Every 15 minutes our complimentary shuttle picks-up/drops off from the Grand Hyatt drive.

How do I make a spa/salon reservation?

Please contact your hotel concierge to assist you with making a booking or email Espa@bahamar.com.

What is in the Beach Sanctuary?

The Beach Sanctuary consists of animal exhibits and conservation education that allow guests to immerse themselves in the natural beauty found throughout the Bahamian islands all in one place.

Is there laundry service at Baha Mar?

Complete valet laundry and dry cleaning service are available.

Can I mail items to the resort before I arrive?

For shipping letters or packages to Baha Mar, please note the exact address below. Please be sure to mark to whose attention the delivery is for.
Baha Mar
1 Baha Mar Boulevard
Nassau, Bahamas
Attention: Name and phone number, hotel (SLS, Rosewood, Grand Hyatt)

Is there a lost and found department?

Yes, please email lostandfound@bahamar.com for specific information.

Is there a wedding chapel available?

Yes, we have a wedding chapel on site as well as a number of other romantic venues to make your special day unforgettable.

Travel

Where in The Bahamas are you located?

A Ilha de Nova Providência está localizada em águas cristalinas a apenas 290 quilômetros do sudeste da Flórida e é apontada como uma das 700 ilhas mais belas e extraordinárias das Bahamas. A ilha abriga a capital Nassau e é reconhecida como o coração da cultura e do comércio das Bahamas. With Baha Mar just a 10-minute drive from Nassau’s Lynden Pindling International Airport, your Bahamas vacation can start as soon as you arrive.

How do I book transportation to Baha Mar?

Baha Mar is located only 10 minutes from the Lynden Pindling International airport. To book transportation service in advance please email transportation@bahamar.com. Taxis are also available at the airport.

Is there a car rental agency at the resort?

There are no car rental agencies located at the resort however; major car rental providers such as Avis, Hertz and Budget offer services at the Nassau airport LPIA.

Do you provide limousine service for your guests?

Our concierge can assist guests with private limousine reservations through a number of reputable companies.

I'm renting a car at the airport. How do I get to Baha Mar from the airport?

From the Lynden Pindling International Airport, take John F. Kennedy Dr. east and turn left/north directly to Baha Mar Blvd.

Is parking available?

Complimentary self-parking and valet parking services are available 24 hours at the resort.

How do I get to The Bahamas?

The Bahamas is accessible by air or sea at all times of the year. We are conveniently located 10 minutes from the Lynden Pindling International Airport, the country’s largest airport located in the capital city of Nassau.

What type of travel documents do I need?

All adults and children must have a valid passport to travel to The Bahamas.

Can I use my cell phone in The Bahamas?

We recommend you contact your cellular provider for rates that may apply while traveling and your options for international calling plans, in advance of your arrival to avoid excessive charges.

Do I need an electricity adapter?

Our electricity is standard U.S., 120 volt AC, 60 hz. American electronics and appliances will work just fine.

What are the driving rules in The Bahamas?

British rules apply so please remember to drive on the left side of the road. Roundabouts are common, be sure to enter on the left side. Visitors may use their home license for up to three months.

What language is spoken in The Bahamas?

The official language of The Bahamas is English.

What are some tips for traveling internationally?

Both US and Bahamas Immigration Laws require all travelers to have a valid passport.
Take the following steps to make the most of your credit card(s) while traveling to the Bahamas:
1) Notify all of your issuing banks you’ll be traveling to the Bahamas and the dates you’ll be traveling on before you leave to ensure access to your funds.
2) Check with your issuing banks to see whether your ATM or Credit card is subject to daily spending or withdrawal restrictions while abroad.
3) Be sure you know your PIN for your debt or credit cards so you can get local currency from ATMs worldwide.

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